Privacy Policy

1. Introduction

We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services (collectively, the "Service").

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service.

2. Information Collection

We collect information in several ways:

2.1 Information Provided by You

• Account Information: Name, email address, phone number, password, profile information when you register
• Communication Information: Messages, feedback, and inquiries when you contact us
• Payment Information: Billing address, payment method details (processed securely through third-party providers)
• Profile Data: Business information, preferences, and settings

2.2 Information Collected Automatically

• Device Information: Device type, operating system, browser type, IP address
• Usage Data: Pages visited, time spent, clicks, and interactions
• Location Data: Approximate location based on IP address (with your consent)
• Analytics: Referral source, session duration, and user behavior patterns

2.3 Information from Third Parties

• Analytics providers and advertising partners
• Social media platforms (if you connect your account)
• Payment processors
• Customer service platforms

3. Use of Information

We use the information we collect for the following purposes:

• Providing and improving our Service
• Processing transactions and sending transaction confirmations
• Creating and managing your account
• Sending promotional emails and marketing communications (with your consent)
• Responding to your inquiries and providing customer support
• Analyzing usage patterns to improve user experience
• Detecting and preventing fraud, abuse, and security incidents
• Complying with legal obligations and resolving disputes
• Personalizing content and recommendations
• Conducting research and analytics

4. Data Security

We implement comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

• SSL/TLS encryption for data in transit
• Encryption of sensitive data at rest
• Regular security audits and vulnerability assessments
• Firewalls and intrusion detection systems
• Access controls and employee training on data protection
• Secure password requirements and multi-factor authentication options

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we maintain industry-standard practices.

5. Cookies & Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience, collect usage data, and analyze trends.

5.1 Types of Cookies

• Essential Cookies: Required for the Service to function properly
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how users interact with our Service
• Marketing Cookies: Used to track advertising effectiveness and personalize ads

5.2 Cookie Management

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Note that disabling some cookies may affect the functionality of our Service.

6. Third-Party Services

Our Service may contain links to and integrations with third-party websites and services. We are not responsible for their privacy practices. We encourage you to review their privacy policies:

• Analytics providers (Google Analytics, etc.)
• Payment processors (Stripe, PayPal, etc.)
• Subscription services (RevenueCat, etc.)
• Cloud hosting providers (AWS, Google Cloud, etc.)
• Social media platforms
• Customer support tools

7. User Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal obligations)
• Portability: Request a copy of your data in a portable format
• Opt-Out: Opt out of marketing communications and targeted advertising
• Withdraw Consent: Withdraw consent for data processing
• Restriction: Request restriction of data processing

To exercise any of these rights, please contact us at the address provided in the Contact Us section.

8. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes stated in this policy. Retention periods vary depending on the context of the processing and legal requirements:

• Account Information: Retained while your account is active and for 2 years after deletion
• Transaction Data: Retained for 7 years for tax and legal compliance
• Analytics Data: Typically retained for 24-36 months
• Marketing Data: Retained until you unsubscribe

You can request deletion of your data at any time, subject to certain legal and operational constraints.

9. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18 without parental consent, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided information to our Service, please contact us immediately.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of any material changes by posting the updated Privacy Policy on this page and updating the "Last Updated" date.

Your continued use of our Service after changes become effective constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your rights, please contact us:

Data Protection Authority

If you are not satisfied with our response to your privacy concerns, you may have the right to lodge a complaint with your local data protection authority.